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Pet Licensing

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1. What information do I need to register my pet?
2. How many pets am I allowed to have?
3. Where do I get a pet license?
4. Can I have a pet license mailed to me?

Bike Patrol

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1. How many officers are trained to be in the Bike Patrol Unit?
2. How often are the Bike Patrol members on their bikes patrolling?
3. What type of bikes do the officers ride?
4. Can Bike Patrol members pull over a car while they are on their bikes?
5. Does the Bike Patrol put on safety presentations or bike rodeos?

Building Inspection Services

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1. What types of building projects require a building permit?
2. What type of work does not require a building permit?
3. What types of work require an electrical, plumbing or mechanical permit?

City Clerk/Public Records

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1. Where can I get my driver’s license? Is there still an office in Cedar Falls?
2. I received a Traffic citation in Cedar Falls. Where can I pay it?
3. I have an unhealthy tree in the parking lot. Who can I contact about removing and/or replacing this tree?

Community Services

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1. What are the requirements for participating in the Housing program?
2. How can I apply for the Housing program?

Engineering Services

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1. How do I find my lot lines?
2. Can the City survey my property?

Financial Services

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1. What is the property tax rate in Cedar Falls?
2. How can I figure my property tax bill?
3. Does the city have a local option sales tax?
4. How can I obtain a copy of the city budget?
5. How can I be listed on the city's vendor bid list?
6. Where can I find an organizational chart for the city?

Fire Department

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1. What are the Fire Department office hours?
2. What are the burning regulations?
3. Why do fire trucks arrive before or with ambulance on medical calls?
4. Can you help me get my car or house door unlocked?
5. Who do we call to get our cat out of the tree?

Government

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1. Where can I test for or renew my driver's license?

Hostage Negotiation Team (H.N.T.)

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1. Can the Hostage Negotiation Team assist with a dispute between separated or divorced parties?
2. How many “hostage” situations does Cedar Falls have in a year?

Investigations

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1. How many investigators does the Cedar Falls Police Department have?
2. Is it true that the Cedar Falls Police Department has an investigator who works on Internet crimes against children?
3. If I have a question about a crime that occurred to me how can I get the name of the investigator who is working the case?
4. How do I keep from becoming a victim of a fraud or identity theft?
5. If a crime occurs in a city other than Cedar Falls can I report the crime to the Cedar Falls Police Department?
6. Are all reported crimes assigned to an investigator?
7. If I am a victim of a sexual assault what should I do?
8. I think the person living across the street from me is a sex offender, how can I find out if he is or is not?
9. If I want an investigator to give a talk to my organization about a certain type of crime, who should I contact?

Knox Box Program

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1. What is a Knox Box?
2. What type of building is required to have a Knox Box?
3. Who pays for the Knox Box and it's installation?
4. How do I go about ordering a Knox Box for my business?

Major Incident Response Team (M.I.R.T.)

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1. Why does the Police Department have a tactical team?
2. What are some of the more common situations in which the team is called out?

Parking

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1. Where and how can I pay my parking tickets?
2. Can I get a daily parking permit?

Parks Division

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1. How do I reserve a park for my event?
2. My neighbors’ grass is very long. How can I get them to mow it?
3. Can I plant anything I want on the parking area next to the street?
4. Why do I have to reserve a park from the Park Division and a shelter from Recreation Division?

Patrol Unit

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1. If I am a victim of a crime should I call the Police Department directly to report it?
2. Do all of your squad cars have computers?
3. How can I set up a tour of the Police Department for my club or organization?
4. What should someone do if a squad car is behind them with their lights and siren running?
5. Who do I contact with a parking complaint?
6. Do officers have certain areas that they cover during a shift?
7. Can a citizen ride with a patrol officer?
8. If a crime occurs on UNI property does the Cedar Falls Police Department respond?
9. How many police officers does the City of Cedar Falls have?

Planning Services

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1. Where can I get a copy of the Comprehensive Plan for the City?
2. What is the zoning of my property?
3. How close to a property line am I allowed to build a house, garage, shed, etc?
4. How do I find my lot lines?
5. Can the City survey my property?

Police Department

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1. Where is the Police Department?
2. Where can I get a copy of an accident report?
3. My job requires me to be fingerprinted. Can you do that?

Public Works

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1. Does the City of Cedar Falls have a mission statement?
2. Does the Public Works Department have a fax machine?
3. What functions, within the city, is the Public Works Department responsible for?
4. Who is responsible for operating the flood gates in Cedar Falls?

Recreation Division

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1. What constitutes a resident?
2. Do you have a pool at your facility/Where are your pools?
3. What is the definition of a family on your family passes?
4. Can you register on-line?
5. When can we begin signing our kids up for summer activities?
6. When and where can we purchase our summer pool pass?

Recycling

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1. What can be dropped off at the Recycling Center located at 15th and State Streets in Cedar Falls?
2. What are the hours of the recycling center?

Refuse

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1. When is large item collection available?
2. If my refuse pickup day falls on a City observed holiday, when will my refuse be picked up? If my yard waste day falls on a holiday, when will my yard waste be picked up?
3. How much does a yard waste container cost?
4. What are the automated cart sizes and the monthly rates associated with each size?
5. What are the hours that the automated carts may be placed out for pickup?
6. Is there a penalty for having my cart out too early or leaving it out later than 8:00 pm?
7. How may a Christmas tree be disposed of by a citizen?
8. What should I do with my automated garbage can on days that it has snowed and plows may be coming by?

Reserve Unit

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1. How do I become a Reserve Officer for the Cedar Falls Police Department?
2. Do I have to buy my own equipment if I become a Reserve Officer?
3. Do Reserve Officers get paid for the work they do?
4. What duties do the Reserve Officers provide the department?

School Resource Officer

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1. What does a School Resource Officer do on a daily basis?
2. What is the most important role as a School Resource Officer?

Sewer Systems

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1. Who should I call if my sanitary sewer backs up after normal working hours?

Smoke Detectors

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1. Why do we need smoke detectors?
2. Is there proof that smoke detectors save lives?
3. What about the conflicting claims concerning the two types of smoke detectors - Ionization and photoelectric? Which smoke detector is better?
4. What should I do if my alarm sounds?

Snow & Ice

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1. What are the objectives for ice & snow control?
2. Does the city have a prepared ice & snow control plan?
3. Who determines when ice & snow control activities should be initiated?
4. How is the decision made to activate ice & snow control measures?
5. Could conditions be so extreme that the ice & snow control equipment wouldn’t operate?
6. How many pieces of ice & snow control equipment does the city routinely utilize?
7. What materials does the city use to combat slippery streets?
8. What do the snow emergency signs throughout the city mean?
9. Does the city plow alleys?
10. Why does the snowplow always leave a windrow of snow at the end of my driveway?
11. I live on a cul-de-sac. When the plow clears the cul-de-sac it looks like they struggle with the snow accumulations. Are they difficult to plow?
12. How does the city deal with drifted snow?
13. How long do I have after the end of a snow event to get my sidewalk cleared?
14. Does the city have someplace where I could get a pail of sand or salt for the sidewalk and driveway at my home?
15. Are there any standards or specifications for placing a mailbox next to the street so it’s safe from the snowplows?
16. After the snowplow has cleared the street my neighbor blows snow from his driveway and sidewalk out into the street. Is this legal?
17. As a resident is there something I can do that would be helpful to the plow drivers?
18. How much snow must fall before the snow plows are activated?
19. How long does a person have to remove the snow and ice from their sidewalks following a snow fall?

Streets

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1. How many lane miles of streets and roads must be maintained by the Public Works Department?
2. Why does the city crack seal the streets?
3. When does the city begin street sweeping operations in the spring?
4. Does the city keep up a regular schedule for alley maintenance?
5. How do I make a request to get a street pothole filled?

Support Services/Community Relations

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1. How do I apply for a job at the Cedar Falls Police Department?
2. How often does the Police Department test for new officers?
3. Who do I speak with to have an officer come speak at our organization?
4. Is it possible to arrange a tour of the Police Department for our youth group?
5. What are the educational requirements to become a police officer in Cedar Falls?

Training Unit

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1. What types of training do you do?

Water Reclamation

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1. Does Cedar Falls have a combined or separate sewer system?
2. My basement drain is running slowly. What should I do?
3. Water is backing up in a basement floor drain and I'm not using any water. What is wrong?
4. The only time my sewer backs up is in heavy rainstorms. Why is that?